DPS trying to determine cause of 911 outage across Minnesota, nation

ST. PAUL (LEARFIELD)  —  The Minnesota Department of Public Safety is working with CenturyLink to determine the cause behind a multi-state 9-1-1 outage Monday.

CenturyLink’s preliminary review shows 135 calls to 24 Minnesota public safety answering points (PSAPs) failed to be routed during the 48-minute disruption.  In its own preliminary review, D-P-S believes the outage was longer and that a number of 9-1-1 calls that failed to be routed were not included in the list.

CenturyLink says the problem originated on a partnering vendor’s platform when an internal networking component failed to correctly forward traffic.

CenturyLink has said that the vendor is conducting an investigation of its own.